Salesforce’s bold move into Salesforce ITSM signals its expansion beyond CRM into enterprise service management. By leveraging AI, automation, and its Service Cloud ecosystem, Salesforce aims to deliver unified IT service experiences. This intensifies competition with ServiceNow, the market leader in ITSM, pushing both platforms to innovate faster. For the market, it means more AI-dri... https://www.virtuxient.com/salesforce-bold-move-into-itsm